We are sorry to hear about the issue with your recent order. If you ever have any issues with an order you place with us, you can always reach out to our customer service team at orders@creekstonefarms.com or 620-741-3187 and our team would be happy to help. If you have any pictures you can share, we can have our quality team review and provide next steps. Again, we apologize and if you have any questions or need anything else, please just let us know.