When my order arrived, I was shocked when I opened the box only to find someone else's order. I received a rack of ribs ordered by someone in California while I (in Maryland) had ordered the filets. Being a Friday evening, I was unable to contact anyone at the company until Monday afternoon. My order was reapplied and I correctly arrived a few days later. The company was nice enough not to charge me for my order. The two steaks we hd for dinner were delicious.